🛠️ Support & Fault Reporting
⚡ Urgent or Business-Critical
For outages, major faults or anything that stops operations.
📞 Call Immediately
01237 423445
- Full site offline
- Phone system down
- CCTV or security failure
- Critical mobile/MDM issues
🌙 Out of Hours
24/7/365 engineer-on-call.
- Immediate escalation
- Clear communication
- Fast resolution
📨 Non-Urgent Requests
General changes, updates or fixes that don’t stop operations.
📧 Email the Helpdesk
- User/handset changes
- Call flow or IVR changes
- SIM activations / MDM profiles
- Connectivity tweaks
🔄 Monitoring & Reviews
- Connectivity & failover checks
- Mobile & MDM usage reviews
- CCTV & ANPR health monitoring
🔧 What We Support
📞 Cloud Phone Systems
- 3CX / Cloud PBX
- Teams Calling
- IVR & call flows
🌐 Connectivity
- FTTP / SoGEA
- Leased lines
- 4G/5G failover
📱 Mobile & MDM
- Business mobiles
- Multi-operator SIMs
- Device management
🔐 Security
- IP CCTV
- ANPR
- Access control
🛰 IoT & Monitoring
- Sensors & telemetry
- Automation & alerts
🤖 Marley AI
- Sentiment analytics
- Agent scoring
- Alerts & insights